Catch exceptions automatically
Deterministic rules flag late shipments, missing carrier scans, incomplete partial shipments, and stalled 3PL cases.
For Shopify brands using an external 3PL
Stop chasing your 3PL when orders go wrong.
Built first for Shopify brands that rely on an external 3PL. FulfillGuard detects fulfillment exceptions, investigates what happened, follows up with your 3PL, and verifies the fix.
7 questions ~60 seconds No Shopify access required
HOW FULFILLGUARD HANDLES AN EXCEPTIONExample workflow
#
Late shipment — 31 hours overdueMissing first carrier scan
- ✓
Detected missing fulfillment scan
- ✓
Checked Shopify + carrier
- ✓
Contacted 3PL with evidence
- ✓
3PL confirmed inventory error
- ✓
Reship approval requested
- ✓
Approval granted
- ✓
Reship created
- •
Next-day delivery verified
The product
One owner for the messy middle.
FulfillGuard does not stop at an alert. It carries each exception from a deterministic signal to evidence-backed closure.
Investigate before involving your team
AI gathers the Shopify, carrier, and warehouse context needed to explain what happened.
Chase your 3PL until it is resolved
It drafts outreach, interprets replies, schedules follow-ups, and keeps the incident moving.
Humans control sensitive actions
Refunds, reships, and customer-impacting actions stay behind explicit approval policies.
See the evidence trail
Every closure has a reason.
A signal becomes an owned case only when the relevant evidence is gathered and the outcome is checked.
Shipment is 31 hours past the expected handoff window.
Order state, tracking history, and warehouse response are collected in one case.
The action stays approval-gated, then the replacement delivery is checked before closure.
Why FulfillGuard
Replace reactive chasing with verified closure.
When a fulfillment exception crosses Shopify, a carrier, and a 3PL, the missing piece is usually ownership—not another dashboard.
Without FulfillGuard
- Customer notices first
- Team checks three systems
- Someone finds a warehouse contact
- Follow-ups slip between tasks
- ‘Fixed’ is accepted without proof
With FulfillGuard
- Exception is detected early
- Evidence is gathered automatically
- 3PL receives a complete case
- Follow-up runs until a response arrives
- Underlying order state is verified
Example cost scenario
Small exception rates become a material monthly cost.
Reships, refunds, support labor, missed SLA credits, and churn risk compound when no one owns the incident to closure.
5,000 orders/month×3% fulfillment exceptions×$32 average exception cost=$4,800/month at riskIllustrative example only. The assessment uses your reported exception volume and team time plus directional cost assumptions; it is not a financial audit.
You stay in control
Automation for the work. Approval for the consequences.
- Read-only data access
- No automatic refunds or reships without approval
- Every action has an audit trail
- Outcomes are verified before an incident closes
Questions
Before you start.
No integration or customer data is needed for the assessment.
Does FulfillGuard need Shopify or 3PL access for the estimate?
No. The assessment uses your answers only. A future pilot would use a scoped, read-only data setup.
What does it automate?
Detection, investigation, follow-up, and verification are the first workflow jobs. Refunds, reships, and other customer-impacting actions remain approval-gated.
How is the estimate calculated?
It combines your reported exception volume, weekly team time, and order volume with directional cost assumptions. It is not a financial audit.
What happens after the assessment?
You can review your estimate and fit, then decide whether requesting a demo or pilot makes sense.
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