Risk controls / Tier 3 actions
Approval Queue
The agent can recommend customer-impacting actions. Only a human can approve them.
Reship Order #18294
Provider confirms parcel lost after no carrier movement.
Estimated cost $18.49
Order value $184.00
Order value $184.00
Inventory correction · SKU HME-CUSH-02
Recommended after provider recount; variance requires approval.
Customer impact Potential
Source: Mock 3PL reply
Source: Mock 3PL reply