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External case stalled
External case case_441
Demo controls
Runs the ownership loop locallyVerification is mandatory. Refunds, reships, cancellations, and inventory changes remain approval-gated.
AI
Mock 3PL
Today, 10:00 UTC
AI investigationThe open 3PL support case has exceeded its response SLA.
Probable root cause · 95% confidenceProvider support queue has not responded within the agreed window.
Recommended next actionSend a concise follow-up and escalate to the account manager.
Probable root cause · 95% confidenceProvider support queue has not responded within the agreed window.
Recommended next actionSend a concise follow-up and escalate to the account manager.
Evidence checked
Deterministic + AI context- Case has been open without reply for 20h
- Response SLA is 5h
Ownership timeline
2 eventsDETECTED
Actor: SYSTEM
FOLLOWUP SCHEDULED
Actor: AI
VERIFY BEFORE CLOSE
A provider reply alone cannot resolve this incident.